Michaels Return Policy

Michaels Return Policy

This article is about Michaels Return Policy.


With a Receipt (In Stores or Via Mail):

At Micheals.com if your purchase if not up to your satisfaction there is a return policy of returning the product within six months period from the date of purchase. For returning at item you must note that the item is new, not used and is kept in its original packing. The product return can be made to a nearby Michaels store or by mail. In case you are looking to return by mail, follow the procedure below:

  1. Make a call to Customer Care at 1-800-MICHAELS (1-800-642-4235).
  2. An agent will talk you through the process, and will prepare and provide a return shipping label via email.
  3. Print the return label and adhere it to the returning package.
  4. At your nearest UPS location, drop-off the package.

Without a Receipt (In Stores):

In case you have misplaced your receipt and you would like to return an item,

  • A valid photo ID shall be required
  • Passport
  • or U.S. Military ID
  • Michaels will search your receipt online or in-store purchase made with your Michaels rewards number.


An appropriate tax amount will be included with your refund by item. Also, the original shipping / handling fees (if applicable) may also be deducted from the refund amount. However, if the return is a result of company’s error then the fees shall not be deducted. The refunds will be credited in the same method as the original payment was made except for,

  • Debit card purchases will be refunded as cash.
  • For all purchases made using a gift card or gift receipt/purchases, a Store Return Card will be issued.


Currently, Michaels is not offering exchanges. If you are looking to exchange a product, return the product by using the return process and then buy a new product.

Michaels Store Purchases

With a Receipt:

If an item purchased at Michaels is not up to your expectation then you can return or exchange at any Michaels store for full refund. Refunds are allowed within six months period and are issued in the original method of payment, except for:


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